Ninjastic
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Board Hardware
Re: CoinTerra announces its first ASIC - Hash-Rate greater than 500 GH/s
by
matthewh3
on 29/11/2013, 23:33:52 UTC
Quote from: sharpspoon on November 29, 2013, 11:27:43 PM
Quote from: sharpspoon on November 22, 2013, 02:00:32 AM
Quote from: cointerra on November 21, 2013, 10:11:48 PM
Quote from: VJLoops on November 21, 2013, 08:01:21 AM
Quote from: sharpspoon on November 20, 2013, 11:22:12 PM
Quote from: VJLoops on November 20, 2013, 08:46:34 AM
Anyone had any luck recently with contacting Cointerra by email/forum/PM/telephone?  I've made several attempts and had no luck.  It also appears they are moderating their forum posts on http://forum.cointerra.com/ which is totally fine by me but at least dedicate a person to moderate them.  It's not like they are dealing with thousands of posts.  Being legit in my book means hiring some extra staff to respond to legitimate customer requests during normal working hours.  

they have ignored several emails from me for two weeks now.  prior to my purchase they answered within an hour on several occasions.

Yea, don't know why they don't hire some extra minions Smiley

Hello,
We are experiencing an exceptionally high volume of both phone and email support requests. We are actively training additional support staff, but currently we do have a backlog of emails and voice mails. Our support is staffed for phone support during business hours (Central time) but due to high call volume you may still reach our voice mail at times.

The CoinTerra Team

How long is your backlog?  I was told a supervisor would contact me TWO WEEKS ago and I am still waiting.  You found the time and staff to launch your hosting services in the meantime.  Maybe you should stop launching new things until you can adequately service your existing customers.  You owe me money.  I doubt you would be so patient if our roles were reversed. 

It has now been 25 days since I was promised a supervisor would contact me and I have heard NOTHING!  This, after spending a LOT of money, enough to hire a full time employee to deal exclusively with me.  Cointerra, you owe me money and are ignoring me for almost a MONTH!  Do I really need to get an attorney to have my issue even acknowledged???  I've never threatened a lawsuit in my life so far but this is FUCKING BULLSHIT.  I would have spent SO much more on you.  Penny stupid, dollar stupid.

This doesn't sound good but maybe it's just an oversite.  Although I did hear they taped out over a month late.  I don't know if that's correct or not.  Also if Cointerra did have problems then they wouldn't announce so until the boards were actually late.  So as not to effect any more pre-orders they'll receive until the new year.