UPDATE: BTC-e fixed the problem, the money is back in my account. The actions I took were:

1. Posting here
2. Posting/quoting & responding to "btc-e.com" on the official btc-e.com thread here: https://bitcointalk.org/index.php?topic=40889.1420
3. PMing btc-e.com on this forum
4. Emailing root.servers.btc@gmail.com and financial@btc-e.com instead of just support@btc-e.com (which just generates an automated response for you to submit a ticket)
5. Tweeting @btcecom with the problem
6. Commenting on the btc-e.com news tab, both under the MetaTrader 4 and most recent news articles
7. Submitted a ticket in Russian instead of English

I have no idea what got through to them, or whether it was the cumulative effort, but it worked. I suggest all those with continuing problems do the same.
 
Cefalu - Will do. Those were super tentative rankings based on an hour of research. :-)