Quote from: rvdb1984 on December 03, 2013, 08:22:07 AM

Quote from: johnbefree on November 28, 2013, 05:29:32 PM

Hello,

Is anybody else having trouble with SEPA withdrawals from Kraken?

I've tried twice, and each time it has 'failed' with no other explanation. I've asked support twice on 25th and 26th to explain what might have gone wrong and had no reply. I've checked my spam folder.

- Value was about 500EUR both times.
- I have verified level 2.
- My account is based in the UK (and thus within SEPA realm), and in GBP. But my bank (Santander) will convert that for me into GBP and charge a small fee for the privilege.
- The details I'm using are the same as those given to Bitstamp, and I've received the funds from their withdrawal successfully today.
- I double-checked the account number etc etc.

Any help appreciated! Thanks.

I believe that SEPA (EUR/USD) deposits and withdrawals are only possible if you have level 3 or more. With level 2 you can only do cryptocurrency withdrawals and deposits. Further, GBP is not supported yet, so you might change your transferred currency in USD or EUR before transferring.

Bank deposits and withdrawals are available at tier 2. Tier 1 is for digital currency only. You can't even see the bank withdrawal forms if you are at tier 1. It's true that we don't support GBP yet, and it's best to convert to EUR before you deposit. You can actually deposit GBP, but you'll be converted to EUR automatically and the exchange rate may not be great.