Quote from: tolega on December 04, 2013, 03:15:37 PM

Quote from: btc-e.com on December 04, 2013, 11:49:30 AM

Quote from: meelos on December 04, 2013, 10:44:21 AM

OK, My deposit was credited today. Only took 50 days and God knows how much lost in potential gains... But I'm just grateful to have my money back.
... Now how to get it back out.... Hmmm.

Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.

You say the main problem are clients being negligent. What could BTC-E do to have less clients complaining and a better image and customer service?

When a client sends screenshot and documents you will be able to see which clients are being negligent. Instead of having a customer service that does not answer at all, BTC-E should have canned responses to send to each client depending on the situation. Make life easier to yourself and to your clients.

Customer service 101.

yes its very good question you must check your customer service what are they doing not replying and customers waiting for replies for many days but nothing happening