Quote from: bitcoin carpenter on December 04, 2013, 08:02:06 PM

Time to stop with all the fud
Cavirtex has been one of the safest and best exchanges for Canadians around.
There fees may be high but there cost per bitcoins has more than made up for it.
They are here to allow us to buy bitcoins with some sense of security
They have been quite good at communicating problems in comparison to all other exchanges that I have used... which include mt gox and bitstamp...

If your new to bitcoins you will find that there is a great amount of growing pains throughout the system not just with cavirtex

I'm sorry if you got held up and couldn't buy through this rally
But it could just have easily worked out in your favor.

Hopefully this new interest will help the Canadian bitcoin community grow and cavirtex will catch up and not have these problems in the future.

I also think that bitcoin companies will begin to understand that transparency is key in this new worldwide investment..

Thanks for the update joseph

Nobody is complaining about not being able to buy, if you bothered to read the comments you'd see the frustration lies in a complete lack of customer service, ie. no answering of phones, no replies to emails, voicemails, support tickets etc. On top of that, they can't handle technical issues in a timely manner (withdrawls of BTC down? seriously?) the fees Cavirtex charge are ridiculous to say the least, and new dormant account charges and other charges are just the icing on the cake. All of these things combined are why people have come here to express their displeasure. And it took DAYS for Cavirtex to reply in this forum and have still not addressed these concerns.

There is absolutely no excuse for such poor levels of service. The way Cavirtex has handled this mess is the underlying problem; they just can't scale properly and instead of dealing with the problems head on they turned off their phones and support system and blamed their customers for their problems.

Remember too, I was told the reason they are behind is BECAUSE THEY HAD STAFF ON HOLIDAYS, not because they received too many verification requests.

This is not something that should be simple swept under the rug. If I owned shares in Cavirtex I'd be deeply concerned with the management and their handling of this situation.