Quote from: davout on December 08, 2013, 05:30:25 PM

The claim ID is character string labeled "Claim #" on the claims page.

Let's start with this one, for it's the easiest: https://www.instawallet.org/w/sMceOus2wYrDVAHxA5BssBwB7kgDqC9r4Q

I see two claims against this account, neither of which is mine, although I files one on the very first day InstaWallet started accepting claims, along with two others at the very same time.

The two claim numbers I see are 3a0d26d7-c7a1-45fd-b3fa-c77afe5c5ad2 and bf72db58-1ec7-4ff1-8f00-ceb0b0063063. I ain't got a clue as to how they received claims numbers. Perhaps it was emailed to them, then later InstaWallet added them to the page. I never received an email, nor a claim number generated when I filled out this or the other two claims. Taxing my memory, once I filled out the claims and pressed submit (enter, etc.), the page refreshed to exactly what it was prior to me filling out the form. I assumed that was normal the first time I saw it, thus continued the exact process with the other two claims, with all three doing exactly as I described. There was no claim number to glean, and even if there was one, I probably would have no reason to save it, assuming it would have been for internal proposes on your end, having nothing to do with me on my end.

Back to the wallet/URL above consisting of 0.835 BTC. The following quotes are proof that I own that particular wallet of which I put in a claim for it back in early April, the day the claim process was first available.

Quote from: Phinnaeus Gage on March 16, 2013, 11:34:03 PM

Quote from: yodog on March 16, 2013, 10:27:49 AM

My 52.39 btc is also 'missing' sent from one instawallet to another address and the coins are not showing up in the block chain, and the new address isn't showing up either cause its never been used.....

and yet on the address where the 52.39 btc were sent from shows unspent coins but they are no longer in the instawallet Sad

http://blockchain.info/unspent?active=17iQhdkNpoxYcNNcXodPjTWUqSuTC8XaF4&format=html

I like IW, but something has changed recently and I can't put my finger on it.

Before, I was able to see my wallet in BlockChain and it will have the same amount as I view it on IW's URL page. Now the BlockChain continues to read 0 available with the coins set to some other address(es), yet still see a balance on the IW URL page. I'm still able to send coins and they get to their destination rather quickly.

To see what I mean, here's an address I set up to pay out a bounty: http://blockchain.info/address/1JppeHVdYQEBGR4uHVTqLQsb2FY1wUTziH

The wallet shows $0, yet at IW I clearly have 0.105 BTC of which I can still send, hopefully.

I look forward to having some light shed on this.

~Bruno K~

PS: To be clear, the wallet address is 1JppeHVdYQEBGR4uHVTqLQsb2FY1wUTziH

Then you replied with:

Quote from: davout on March 17, 2013, 12:04:21 AM

Quote from: Phinnaeus Gage on March 16, 2013, 11:34:03 PM

I like IW, but something has changed recently and I can't put my finger on it.

[...]

~Bruno K~

PS: To be clear, the wallet address is 1JppeHVdYQEBGR4uHVTqLQsb2FY1wUTziH

Dear Bruno,

Instawallet has always worked like a shared wallet, nothing has ever changed in this respect.

The fact you used to see coins remain at the deposit address simply means that :
- there used to be less coin turnover,
- the cold storage was less used,
- any combination of the previous reasons.

Some stuff does change though, you used to get your transaction ID back immediately when sending coins, that's not the case anymore, sends are now asynchronously handled by a background worker. That's much more secure in terms of potential race conditions, much more robust in terms of infrastructure, much more maintenable (since now I can simply stop the worker, do some work on bitcoind and switch it back on).

The traffic also increases a lot, to give you an idea, our average weekly turnover is around 10kBTC in, and 10kBTC out, it recently peaked at around 50kBTC/week.

Your wallet has exactly the amount you expect to be available, you can't rely on blockchain.info to tell you how much is available in an account on a shared wallet.

This is how your balance is calculated :

Hope it's clearer

Then I thanked you with:

Quote from: Phinnaeus Gage on March 17, 2013, 07:56:52 AM

Quote from: davout on March 17, 2013, 12:04:21 AM

Quote from: Phinnaeus Gage on March 16, 2013, 11:34:03 PM

I like IW, but something has changed recently and I can't put my finger on it.

[...]

~Bruno K~

PS: To be clear, the wallet address is 1JppeHVdYQEBGR4uHVTqLQsb2FY1wUTziH

Dear Bruno,

Instawallet has always worked like a shared wallet, nothing has ever changed in this respect.

The fact you used to see coins remain at the deposit address simply means that :
- there used to be less coin turnover,
- the cold storage was less used,
- any combination of the previous reasons.

Some stuff does change though, you used to get your transaction ID back immediately when sending coins, that's not the case anymore, sends are now asynchronously handled by a background worker. That's much more secure in terms of potential race conditions, much more robust in terms of infrastructure, much more maintenable (since now I can simply stop the worker, do some work on bitcoind and switch it back on).

The traffic also increases a lot, to give you an idea, our average weekly turnover is around 10kBTC in, and 10kBTC out, it recently peaked at around 50kBTC/week.

Your wallet has exactly the amount you expect to be available, you can't rely on blockchain.info to tell you how much is available in an account on a shared wallet.

This is how your balance is calculated :

Hope it's clearer

That's a fine explanation I can live with. Thanks, bud.

~Bruno K~

At some point, just prior to the hack(?), all three wallets showed a zero balance just like it did on the "block chain", but I wasn't concerned upon seeing this after I moved the two larger wallets containing 1,000 BTC and 132 BTC (though I claimed only 123 BTC), respectively. After I saw a zero balance in both those new wallet addresses, I checked the 1Jpp... wallet and saw that that too was at zero. I just assumed that InstaWallet had a hiccup or work was being preformed in the backend, thus didn't worry about it one iota after just recently being rest assured by you that all is well at InsatWalletLand.

The last transaction from the 1Jpp... wallet was to a fellow Bitcoiner to pay out a bounty: https://blockchain.info/tx/cb32e5147c0510a3423a9b9c57a90fa949a3960422563bf8ade5a621a0939cec

The 0.105 BTC bounty was paid here (surprised to see he's letting it sit): https://blockchain.info/address/13wVc8gyoBSeTGmc7Abz3xtJ5QYRjWenTC

I call it a bounty above, but I guess it was more considered a contest, but basically the same thing: https://bitcointalk.org/index.php?topic=132012

It was either March 27th or the 28th that I saw all three wallets showing a zero balance, the timeframe when I transferred the two larger accounts to a new InstaWallet address for obfuscation purposes. The 1Jpp... wallet containing exactly 0.835 BTC wasn't touched after I made the last transaction as shown above.

I have no idea who the other two people are that put in claims. The email address I used on all three claims was dabitcoinguy@gmail.com, the one seen in my profile.

I hope the above helps you in getting this resolved for me.

Bruno Kucinskas