Quote from: SgtMarmite on December 08, 2013, 05:38:24 PM

Quote from: bank24h.vn on December 08, 2013, 02:09:40 PM

Quote from: hgbing on December 08, 2013, 04:03:55 AM

Hello,btc-e.com
  My money has been held for 11 days, i open a ticket on 26 november, my Ticket: #RWV-380-75735
  Can you help to verify my credentials and unhold my money asap.
  Thanks.

Quote from: SgtMarmite on December 07, 2013, 10:42:40 PM

This is my issue:

ticket:
Dear BTC-E support,

first, I would like to say that this is my 3rd support ticket. My first two support tickets are being ignored and I've choosed to close them. On November 12th, I've wire-transfered money (500 USD) to my btc-e account. It has already been 23 days since I've made the transaction. I would like to know, why are you ignoring your paying customers. In my state, this is considered illegal behaviour. Since I am from Czech republic, where your bank is housed, I am determined to contact them on Monday due to this unpleasant affair. The transaction was valid and confirmed, and I know, that the money arrived on your account. My bank confirmed, that I filled all the fields correctly, so there is no problem on my side. I am sending you all the documents I have regarding the transaction. One is a statement in a pdf file from my bank and the other one is a scanned order of payment in 300dpi jpg. I hope this will be enough, since I want you to solve this asap. However if anything else is needed, please do not hesitate to contact me. I would like you to know, that I am very unsatisfied with your ignorance and lack of any interest in helping me and I want you to be sure, that I won't let this just fade away.

Thanks in advance,
...

This is my 3rd support ticket. My first two tickets were succesfully ignored. Had anyone actually managed to solve this ?
Is there any chance I could get my money soon?

You can contact the admin via skype: btc-e.support from thailand.
I have contacted and he treated my problems quickly.

This guy wanted my email pass, so I don't think that's legit Cheesy

However I made a new support ticket #VBO-779-37996, so I hope that maybe a miracle will happen and these fucking ignorants will contact me soon.

Sure. That's what made his request while handling my account. A little nervous but since I was handling my ticket right then. Thanks