Quote from: kuzetsa on December 09, 2013, 04:44:01 PM

Quote from: merv77 on December 09, 2013, 02:33:08 PM

I have 2 orders choosing BTC payment and took some time to get BTC payment address, BTC price is all over the place (plus not enough BTC to make payment) and now want to change to bank transfer and haven't heard from the in nearly a week. I also remember that orders are valid for 15 days which for me is 15th day today. If they can't handle support I wonder how they're going to go with actual filling orders and shipping.

Are they going to be able to pull this off?

Are you referring to BTC payment through the reseller, minersource?

I had zero problems ordering from them last tuesday...

If your bitcoin payment didn't show up within 24 hours (and you still haven't sent it) I'm pretty sure your best bet is to just make a new order. *** Might also be good to tell them about your previous order which never got paid & ask if you can keep your place in line (probably not, I think this sort of thing is typically based on pay date instead of order number)

*** Exact quote on policy as stated in email I recieved during BTC payment process on Tuesday, December 3rd, 2013

Quote from: Matt Carson

In order to avoid any issues, please do not delay your payment for more than 24 hours. If you do delay and the BTC rate drops you will need to cover the difference. If the BTC rate raises after 24 hours and wish the total amount to be re-calculated you will need to cancel the order, lose your place in the queue and place a new order; however if you will not pay immediately you might end up in the same situation. We have this policy in place because recalculating invoices and tracing the BTC rates takes extra work and we wish to dedicate all our time to design our hardware, eliminate any inconveniences and delays.

No, I ordered through Black Arrow Software.
I'm pretty sure that you get placed in the cue after payment, so I'm not worried if I loose line place and accept placing of when payment is made.
But what I want to keep is the discount price, if I reorder now then I'll get new price without the same discount of when I ordered before.

If the replied emails or answered tickets and change my payment to bank transfer, I would paid already before the 15 day cancellation period expires.

thanks for the reply anyway kuzetsa,

PS. Black Arrow seriously need to hire someone for their support team.
Shit, they can afford to pay them in BTC as their mining farm is probably pulling close to 100 BTC a day. (as see in the pics posted previously)