Quote from: UserU on June 01, 2018, 08:05:44 AM

Quote from: BitHodler on May 30, 2018, 10:19:14 PM

Quote from: rupesh2 on May 30, 2018, 09:47:38 PM

even after being a good and advanced crypto exchange they are not concentrating on services and support .

Why would they focus on providing people support when regardless of what they put their users through, they know that people are almost forced to keep using them. Providing support is time consuming and expensive.

If they can have a very small group of people being responsible for the day to day operations, their operational cost will be extremely low. Low operational cost means more net profit every month.

The only way to make them improve their services is to stop using them until they actually start improving things. It's money they are after, which is directly the easiest way to hit (pun intended) that exchange as hard as possible.

They will only listen to you if they realize that their future income is at risk.

The issue is that many are trying to avoid Shitbtc, but their funds are held hostage.

I have pending IGNIS and some Bitcoin hardforks which are 5 months overdue. Once they release my funds, I'm getting the hell outta the exchange for good.

No way!!! 5 freaking months? that's really unacceptable, I'm already out liquidate all my coins into ETH because it says that Bitcoin withdrawal might takes month. So I don't want to take that risk although they will still display the same message, but what the heck, 4 weeks for a ETH withdrawal is not the norm because we all know that ETH network is not that clogged as Bitcoin so I go ahead and withdraw everything and get it in a few minutes so that's it for me. Plus they are really slow on my end, so bye bye HitBTC for me.