Quote from: sf_btc on December 11, 2013, 08:21:36 AM

Quote from: jpharneyllc on December 11, 2013, 05:21:06 AM

Quote from: Dreadmand on December 10, 2013, 07:11:33 PM

Quote from: Dreadmand on December 10, 2013, 07:15:02 AM

Hi,

Your response to your ticket/support system is extremely slow. It has been almost 2 weeks since I placed my sizable USD deposit and it has not been credited to my account. Can you please update my ticket RJB-982-93189. I have supplied all my information and my Swift copy. Will I have to endure this kind of service every time I make a deposit with your company?

Thanks for crediting my account :-) But you are not out the woods yet. Now my funds has a "Money hold. 715 hours left" when I try to transfer my bitcoins. I already sent my ID and verification documents 2 Weeks ago via ticket SXZ-719-66445. Please help clear up this last hurdle. My ID documents has already been verified.

Please see the above posts..Yes we are all in the SAME BOAT! What is going on here??

My biggest gripe is that when I did my wire transfer (2 weeks ago) those rules were not posted/in place. There was nothing that stated this would happen. All I want is to be able to transfer my BTC out to someplace trustworthy.

...Yes! You can't mess with peoples money like this without communicating what is going on. They are not reading our support tickets obviously because I already sent the documents they are requesting...It would be nice if the communication were even just a little better instead of terrible!!!.