Quote from: exnom on December 13, 2013, 06:11:41 AM

Quote from: BitJohn on December 13, 2013, 05:59:19 AM

We have a backlog of support tickets in the 1000's

We will get to everyone. Might not be as fast as we would like to.
Bulk replies yep we have done a few and it makes some folks unhappy in those are some pretty common fixes to the majority of the problems we see. Its an attempt to help as many folks as we can quickly not to blow anyone off.
Leaving your ticket open when it is fixed still makes an agent spend 5-15 minutes on your issue.
Some folks are doing 10-15 tickets on the same issues.
Leaving out details in your ticket slows it down tremendously. Saying simply "MY COINS ARE MISSING FIX IT" will likely not get you fixed faster. Not that we dont want to help but the lack of detailed information makes the agent reply and dig it out.

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OK so what about people that have only got canned replys for 2+ weeks now, "done few bulk replys" is a HEAVY understatement..
Your staff dont even look at the tickets they just send a retarded canned reply that have nothing, absolutely NOTHING to do with the actual ticket.

Had the same earlier, but now all my problems are fixed.

BitJohn himself answered my last ticket, which was about Xencoin. It looks like it needs to be added again on Cryptsy to be able to withdraw them again. I think this is the same for other coins which are now unable to withdraw. BitJohn said about this "XNC will return once the wallet issue we are having with that coin is resolved.".

Thanks BitJohn!