Hi Matt,
what about pending orders? is BAS going to honor the pending orders that have tickets dating over 7 days ago?
It's not fault of customer if you don't have man power to reply to tickets or emails. Is it?
What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?
OK, these are simple questions lets see if they get answered or ignored.
I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.
I cant speak on the refunds unfortunately, I am still discussing the options with them.