Quote from: Luror on December 13, 2013, 11:40:07 PM

From other thread:

Quote from: BitJohn on December 13, 2013, 05:59:19 AM

Guys I know I have been a ghost of late but figured I get you all an update. Its overdue.

The lag etc has been caused by the massive influx of users to Cryptsy.

Here are the stats:

Nov 24th Cryptsy had 17903 users 18 days later we have 64895 users. This is a 2600 ish average new customers a day.
Most trades total in a day went from 66,000 record to 200,000. Previously it would fluctuate now its steadily rising every day is a new trade record usually beating the prior day by 8k or more.

What we have done to fix it so far:

We have already added a bunch of new hardware have bunches more on order so were not caught like this again
Optimizing our site to handle the massive growth and tweaking things to better cater to the customers.
Staff is now about 13 people and growing.

We have a backlog of support tickets in the 1000's

We will get to everyone. Might not be as fast as we would like to.
Bulk replies yep we have done a few and it makes some folks unhappy in those are some pretty common fixes to the majority of the problems we see. Its an attempt to help as many folks as we can quickly not to blow anyone off.
Leaving your ticket open when it is fixed still makes an agent spend 5-15 minutes on your issue.
Some folks are doing 10-15 tickets on the same issues.
Leaving out details in your ticket slows it down tremendously. Saying simply "MY COINS ARE MISSING FIX IT" will likely not get you fixed faster. Not that we dont want to help but the lack of detailed information makes the agent reply and dig it out.

.

One of the biggest tickets we get are from cancellations. I know its slow but if you mash the button a bunch during lag it seems to cause way more harm then good. If you have a balance error and don't want to wait for support. One little trick you might try is placing a very small order in the same coin pair for an amount that wont fill and cancelling it this forces an audit and may fix your issue. Try it on the buy and sell side might fix you right up. We have a fix for this but nothing is instant.

Some of the other common tickets.

New users and how to deposit BTC and other coins to your account

Once you have purchased your Bitcoin (BTC),
please follow these simple steps to add your BTC or any coin to your Crypsty account.

1. Login to your Crypsty Account
2. Click on your balances tab
3. Click the BTC or other currency Action button
4. Choose Deposit
5. Generate address and send the coin to that address.

New User Registration Issues
Make sure you fill in all the fields and avoid non standard characters.
Make sure you are filling in the Captcha correctly.
Security errors or errors in general due to the heavy load. (If you get an error, please refresh and try again)

Deposits
Keep these things in mind with deposits:

Trust Scores
New user confirms can take up to 1.5x longer than trusted users.
Your trust score builds over time with the more transactions you make and other criteria.
This process is in place to prevent 51% attacks and double spends keeping everyone's coins safe from fraud.

Out of date or out of sync wallets particularly Infinitecoin (IFC) .You will need to make sure your wallet is in sync
with the network and that your wallet is the latest version. (If your wallet is not the latest version, your transactions will not post)

We are experiencing some delays with wallets due to large amount of deposits.

Withdrawls
User did not confirm the withdrawl email.
To resend a confirmation, go to the bottom of your balance page and resend the confirmation email.
If you hit enter, the email will NOT be sent. You must click the link to send
Want to cancel an unconfirmed withdrawl? You can do this on the balance page at the bottom with the cancel option

Tradekeys are for user to user transfers on cryptsy only. You have to use an address to send coins to locations outside of cryptsy.

What are our fees?
Our fees are listed on every trade page 0.3% to sell and 0.2% to buy
Withdraw fees are based on the coin and what it costs to send that coin into the chain

Scams abound!
Watch our for trading software that isn't well known or accepted from trusted sources. We have confirmed one contains a keylogger
- automatic bitcoinbot v4.5 it is a keylogger
Watch out for sites that are not Cryptsy there are some fake ones out there that steal your information and all others kinds of bad things.
Verify you have our certificate from Project investors inc.

Your coins are safe with Crypsty.We understand that delays can mean lost money and that that is unacceptable. All we can do at this time is assure you we are doing everything we can to get your coin to you as quickly as possible under the enormous amount of new growth we are experiencing.

Hope this helps some folks!

Thanks for the thread BUT enough is enough! Its been a couple days and people are loosing out on trades and sells! Please Fix the problem, Please!