Quote from: BlackArrow Matt on December 14, 2013, 03:13:04 AM

Quote from: merv77 on December 13, 2013, 08:01:56 PM

Hi Matt,

what about pending orders? is BAS going to honor the pending orders that have tickets dating over 7 days ago?
It's not fault of customer if you don't have man power to reply to tickets or emails. Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

We're still accepting orders for batch 1 so yes, we're going to honor pending orders from over 7 days ago. No, it's not the fault of the customer if we don't have man power to reply to tickets or emails.

I'll look into refund options in the event we're late. I don't want to speculate on what if's at this point.

Will BA be sending those of us with unpaid order a reminder email when batch 1 quota is almost filled up? I'm going to do a wire transfer this coming Monday (just got back home from overseas) & kinda worried if my order (#2999) is still in time for batch 1.