Quote from: bobsag3 on December 14, 2013, 07:17:18 AM

Quote from: merv77 on December 14, 2013, 07:03:54 AM

Quote from: bobsag3 on December 13, 2013, 08:09:21 PM

Quote from: merv77 on December 13, 2013, 08:01:56 PM

Hi Matt,

what about pending orders? is BAS going to honor the pending orders that have tickets dating over 7 days ago?
It's not fault of customer if you don't have man power to reply to tickets or emails. Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

Hi Matt,

I originally was directing the post to 'BlackArrow Matt' (thanks for answering anyway), but I have 2 orders placed with BAS orders #154x (24/11/13) and #168x (25/11/13) and would like to change from BTC payment to bank wire payment. What would be the best method to contact BAS in regards to completing payment of my original 2 orders. If it's through Skype, what is their Skype name? Is it 'blackarrowsoftware'?
BTW, I have open tickets (over 7 days ago) and emailed them with no replies yet.

thanks,
merv77

That is there skype info.
I will take a look at your tickets and get them updated.

Bob, first of all, I would like to thank you for taking the initiative in helping BA with the support tickets & inquiries in this thread. Just a question here which should be pretty generic. I have 2 orders which are still unpaid; Order #1 (#247x) & Order #2 (#299x).

Order #2 was created due to the fact that I want to order 2 units of X-3 instead of 1 which was made in Order #1. Is there any way to amend Order #1 to reflect 2 units of X-3 instead? If I pay directly for Order #2 & ignore Order #1, it's not going to affect my chance of landing myself in batch 1, am I right?