Quote from: ash_waz on June 10, 2018, 07:27:06 AM

Hi,

Are u referring to the exchange IDEX? I once saw a thread on GitHub about people facing the problem you had mentioned and on certain occasions it has been a unfortunate loss of funds but let's hope it's not the case with you.

I honestly can't advice you on the technical side but I would give you some advice which I heard from a ton of experts. For Ether and it's tokens the best wallet to use is myetherwallet and a lot of people who have used wallet's such a mist have encountered the problem mentioned by you.

What country is this exchange based in? Did you try checking if they are on any social media channels? Especially on Telegram? They are very much responsive on those.

Please let me know the updates, it's very much of a useful question lot of us should br educated about. Thanks

Hi,

Its not IDEX its called IDAX and it is an exchange, they are based in mongolia, I cant use myetherwallet to access my IDAX funds as they dont support giving users its Private Keys, i will update as soon as i get any infomation. Cheers