I am having an issue with Coinbase and am looking for advice or help on the matter. Here is the situation:

On December 6th I purchased 4 bitcoins from Coinbase at $652. My account showed then and still shows I was to receive the BTC on December 12th around 8:10PM. I received the usual email stating the BTC has been deposited into my account right around 8:00PM on the 12th like I should. I went to check my account and there was no BTC in my account.

It is now the 16th and I still have not received my BTC and I have now missed out on the profits I could have had if the coins were released to me on time. That however is not my main concern. I have submitted numerous support tickets, sent them messages on Facebook and Twitter both. No response from any of their accounts. I am beyond frustrated and I find their lack of support on the issue simply unacceptable.

What do you guys suggest I do about this? Where do I begin to file a complaint against them so I can at least get my money back? Would that be the BBB? Is there any other method of communication that can be suggested that I may actually be able to get in contact with them?

I know there are others out there in the same situation. If so please post your experience also.