Because according to their statement they are obligated to ID verification if withdrawals exceeds the equivalent of 10 Bitcoins or 2300.
Hi all,
Regarding the complaint of player ExcessTest:
sportsbet.io is a regulated online gambling provider which does not withold customers funds and processes hundreds of withdrawals of BTC in a week.
Regardless the nature of Bitcoin payments as a regulated operator
we are obliged to ID verification, KYC and AML (anti-money laundering) procedures by the regulator at certain withdrawal levels.
We have stated this clearly in our Terms & Conditions page available here
https://sportsbet.io/about/general-terms-and-conditions3.3.3. Sportsbet reserve the right to carry out additional KYC verification procedures for any withdrawals exceeding the equivalent of 10 Bitcoins or 2300 which ever is lower, and further reserves the right to carry out such verification procedures in case of smaller withdrawals, as demanded by our gaming license. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.