Quote from: berties on January 20, 2014, 12:14:32 PM

Quote from: berties on December 17, 2013, 11:43:49 AM

Quote from: berties on December 12, 2013, 02:43:14 PM

Quote from: berties on December 04, 2013, 10:07:11 PM

Quote from: Ascension on December 03, 2013, 03:02:57 AM

Quote from: berties on December 03, 2013, 01:03:35 AM

Quote from: Ascension on December 01, 2013, 03:22:04 PM

Quote from: berties on December 01, 2013, 01:26:45 PM

Please help.
Ascension in the customer support gives no answer.
Neither tickets, phone calls, twitter, emails...
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973.

Come on! Give an answer.
Do you really think your bussines will work with shabby customer support.

You can resend the SMS from the order details page.

Sorry, but your answer does not solve my problem.

I'm not saying that your answer is not right . I'm saying that a sporadic reponse is not good and what I need is a proper customer service.
I used every channel of comunication you have.
You have a ticket service for this cases.....you just don't even look at them
You have an email......I don't know what for!!!!
You have a twitter....that you ignore.
You have a telephone number......messages must me heaping there.
You have a post here.....you just give an sporadic answer.

Give me my cutomer support service that you suppose to give as a serious service whose main capital should be TRUST.

Follow my case, enlighten me.....tell me what to do and problem solved.

With that simple thing this kind if posts would not be necessary.

I'll be wainting!!!!

send an email with your order details and your phone number: jerrod at btcquick dot com

Email to jerrod has been sent....I'll post here how things deveolp.

Email Jerrod at btcquick.com, still no answer.

Ascension, you asked me to send an email to jerrod. I did.

I've been waiting and I didn't have no answer at all. Not even a recieved confirmation or a "we are trying to solve your problem" or "we will contact you as soon as we have something".

My instinct tells me that you are trying to wear me out.....Prove me wrong!!!!

Solve my problem!!!

Ascension, I see you are back in activity.
Can you solve my problem so we can keep on doing business.
I expect that this come back means that you are changing completly your awful customer support.

Well, after all the hassel I could get my bitcoin.
My conclusion of all this thing is that in btcquick work honest people but they are exceeded by the demand.
The answer I had makes me think that they have realized the importance of the customer service and would take measures on this matter.
Time will tell!!!