Quote from: jclsspasc on December 17, 2013, 02:21:16 PM

Quote from: Jeffrey on December 17, 2013, 01:16:00 PM

In all honesty, I'd rather have a little less information so they focus on production than them spending hours and hours and hours on answering everybody's question "where is my order"

You are assuming that everyone is just asking "where is my order". When I contacted them initially it was to ask about shipment and to purchase more equipment.

There is a multitude of questions that would require being answered by the seller for the purchase to be successful.
Here are some examples:

-If someone initially asked for an item to be delivered at address A. but afterwards needs it to go to address B. The person sends a mail to the seller asking for the change but doesn't get any response. The package is sent to address A. and the buyer isn't able to communicate with the seller, doesn't know if the package was sent or not etc.

-If the buyer marked the package for pick up but now wants to change the form of delivery.

-If the wrong item was purchased by accident and needs to be changed to the correct one.

I can come up with a couple more reasons why they should be responding to the mails in a timely manner instead of just ignoring the mailbox completely.

Edit: I just got a mail from technobit saying my order is being shipped. I just called the police to put the charge on hold until I get my order.

You can add to the list:-

-If item claims to have been 'shipped' then canceled. Seller then claimed to have sent UPS (clearly not true).

I don't think it was unreasonable to expect a response from a seller as to what is going on under my circumstances. My cancellation was the last straw as a result of receiving non existent communication to my many messages and PM's as to what was going on with my order (and no - the answer to my situation is not in any of Marto's posts in any thread at Bitcointalk) - it was not just a case of waiting patiently when it supposedly had been shipped, so it must have been built - as Marto claimed it was sent back to him 'canceled' from Speedy - hence his promise to send my package UPS Express the next day - which he clearly did not do! This is not the same situation as that of waiting in a big queue for your unit(s) to be built and delays resulting from this.

Melb