Quote from: miter_myles on December 17, 2013, 04:03:29 PM

Quote from: CanadianGuy on December 17, 2013, 04:01:48 PM

Quote from: ragelink on December 17, 2013, 03:40:38 PM

I put in an order several months ago for one of their fast hash platinum, ended up wiring little over $9,000. Pretty much after that they've gone silent. I tried to get several updates from them to see the status of the shipping, get assurances of delivery and nothing. Then out of luck i was able to get someone from sales on the phone sometime around thanksgiving weekend. They told me over the phone that they were going to have issues delivering on time as they were still in the manufacturing process.

At this point my first thought was well 1.5Terahash for nine grand isnt going to make its ROI efficiently based on the current difficulty rate so I asked for a refund. They said yes to the refund but it's been well about 3 weeks since that, no one is answering my emails or tickets, no one answers the phone either (call screening maybe), but since then its been impossible. I am worried this might be a scam since they havent shipped, no one has seen their hardware (except from some press releases). And they dont seem to be honouring their praised and very advertized refund policy either.

I find it hard to believe it takes 3 weeks to get a wire transfer setup to refund the money that was easily sent to them via the same method in around 2 days time when I purchased the order. I am happy to provide proof and transcripts.

I've received my machine, and pumping out about 2.5 bitcoins a day. Someone tried talking me into taking a 0.1BTC bounty for proof of photos but I really don't care that much to prove it to anyone. Raise the bounty to 1BTC and I'll get off my couch. You will probably get that refund once your machine has been put to work for awhile by vmc (your refund has to come from somewhere right?). Be patient..

lol

Quote from: CanadianGuy on December 17, 2013, 04:01:48 PM

Quote from: ragelink on December 17, 2013, 03:40:38 PM

I put in an order several months ago for one of their fast hash platinum, ended up wiring little over $9,000. Pretty much after that they've gone silent. I tried to get several updates from them to see the status of the shipping, get assurances of delivery and nothing. Then out of luck i was able to get someone from sales on the phone sometime around thanksgiving weekend. They told me over the phone that they were going to have issues delivering on time as they were still in the manufacturing process.

At this point my first thought was well 1.5Terahash for nine grand isnt going to make its ROI efficiently based on the current difficulty rate so I asked for a refund. They said yes to the refund but it's been well about 3 weeks since that, no one is answering my emails or tickets, no one answers the phone either (call screening maybe), but since then its been impossible. I am worried this might be a scam since they havent shipped, no one has seen their hardware (except from some press releases). And they dont seem to be honouring their praised and very advertized refund policy either.

I find it hard to believe it takes 3 weeks to get a wire transfer setup to refund the money that was easily sent to them via the same method in around 2 days time when I purchased the order. I am happy to provide proof and transcripts.

I've received my machine, and pumping out about 2.5 bitcoins a day. Someone tried talking me into taking a 0.1BTC bounty for proof of photos but I really don't care that much to prove it to anyone. Raise the bounty to 1BTC and I'll get off my couch. You will probably get that refund once your machine has been put to work for awhile by vmc (your refund has to come from somewhere right?). Be patient..

I call bullshit on that delivered hardware mainly on account of this:

Quote

Sam Butler
2013-11-29 13:19:08
Dear Customer,
We had a delay the delivery had to be pushed back some we wont be able to start shipping til end of
December if you wish to have a refund we will gladly refund you your money.
Regards,
Customer service

I dont think its late Dec yet... I also happen to think this is a great way to really fuck with the community and earn yourself a bad reputation. BFLabs anyone? Things like this are exactly why people think Bitcoin is not a serious venture on account of shitty moves by hardware vendors.