I submitted required documents for refund 19 days ago, I also confirmed via support email that they received documents and it's verified and i was told i will receive fund within 10-15 days, no fund received yet. Finally when i contacted to their phone support and they said that they ran out of funds and waiting for more funds, once they get funds they will process 10-15 transactions per day so i will receive funds after 2-3 weeks.

 I bet if BTC price goes under 400K INR, they will announce they have recovered lost BTC and refund will be made in BTC.

 Such poor hack story, then self attested documents for refund process and now delay in refund, soon new announcement they will refund in BTC.

 This drama is going on for over 2 months, donno when it will end?

 I think one should report this thru a good lawyer to request authorities to seize their all assets.