Quote from: mushin77 on December 18, 2013, 08:19:56 PM

Quote from: zurg on December 18, 2013, 02:53:49 PM

Well, looks like I am pulling out from my 2nd X3. Sad

1st one was 4.9 BTC, 2nd one would be 11.6 BTC Sad

All because BA cannot answer their tickets in timely manner.

Now, why would I go further into becoming a Reseller if BA will hang me and my customers out to dry with any issues???
Last BA reply: 2 weeks 3 days.

From AR form:
"We have developed an Authorized Reseller program that will provide you and your customers with superior service and technical support second to none."

"Second to none" is that like based on TerraHash's and BFL's support?

Sorry, just very frustrated at this point.

Just out of curiosity, was it that hard to incorporate BitPay into the website?

No offense Zurg but you have had several statements. First you say that you ordered 1 then you say your order was screwed up when all you wanted to do was order a second unit for the same price as the first after the discount had changed. Now you are back to pulling out of the second order. Anyway... I think you were trying to get one over on them with the second order by complaining. In all honesty If I were Black Arrow I would not want to reply to your tickets either because no reply could make you happy.. you are just one of those customers that businesses dont want to have.

I am in no way affiliated with Black Arrow so my post should not reflect on them.

Please allow me to clarify (with pictures).
All times are EST.

On Nov 30th, I placed an order #2076 for 1 X-3.
https://dl.dropboxusercontent.com/u/10948184/BA/Order2076.JPG
(email timestamp: Sat, Nov 30, 2013 at 12:12 AM)
On Sat, Nov 30, 2013 at 3:10 PM I get email from Julia with payment information.
(In order to complete your order please pay 4.87393 BTC to 1MLzMsW31Q6t2LgPZT1jFAM8dedtUS5NKA.)
On Sat, Nov 30, 2013 at 3:41 PM I reply to Julia's email:
"Hi Julia,

I would like to purchase 1 additional X3 unit. Doubling my purchase.
Let me know what is the best way of doing this in one BTC transaction.
You can send me an invoice for 2 Prospero X-3's.

Thank you."

A few hours later: (I paid for my Order #2076)
Status: 3319 confirmations
Date: 11/30/2013 22:28
To: BrackArrow #2076 1MLzMsW31Q6t2LgPZT1jFAM8dedtUS5NKA
Debit: -4.87393 BTC
Transaction fee: -0.0001 BTC
Net amount: -4.87403 BTC
Transaction ID: f323c83deb8a5a68a5a1f1074155453ad9863772fec9c36894e8765f34894026

At: Sat, Nov 30, 2013 at 10:33 PM I placed Order# 2166
https://dl.dropboxusercontent.com/u/10948184/BA/Order2166.JPG

Mon, Dec 2, 2013 at 7:08 PM Confirmation that my Order #2076 is PAID
https://dl.dropboxusercontent.com/u/10948184/BA/Order2076-paid.JPG

Mon, Dec 2, 2013 at 7:25 PM My order #2076 is modified!
Notice how the price jumps.
https://dl.dropboxusercontent.com/u/10948184/BA/Order2076-modified.JPG

Mon, Dec 2, 2013 at 7:26 PM My order 2166 gets cancelled??? WTH? How, why?
https://dl.dropboxusercontent.com/u/10948184/BA/Order2166-canceled.JPG

After that I emailed them and asked to correct the price of the 2nd X3 to match what was on my order 2166.
No reply.
I would actually have been cool and paid if they replied in a day or 2 and even if they said NO. It was about 6 BTC which I actually had.
But they don't reply and as we all know BTC on BTC-e is what $506 right now.
So now my difference for the 2nd X3 would be 12.4 BTCs which I don't have.
Yet they still not reply.
All I want at this point is for them to remove the 2nd X3 from my #2076 and mark as Paid.

Because they aren't replying my 2076 can't get fixed and at some point they might even not put it in batch 1 because it's marked as not fully paid.

So how exactly am I trying to pull one over on them?