We fixed everything with the user,
We haven't received those 16 bitcoins.
I don't get it. You fixed everything even thought you didn't receive 16 bitcoins. Nah, I still don't get it.
Did you or did you not receive 16 bitcoins from user?
They did, according to the letter of guarantee I have been forwarded.
I've verified said letter (was expecting a PGP, but apparently they only use bitcoin signed messages, meh),
and the deposit address signed in that letter has received a ~16
BTC transaction over a week before bitmixcoin.io claimed to NOT have received the btc.
I can confirm, the user deposited 16
BTC to an address signed by bitmixcoin.io and the funds have not yet reached to target destination also signed by bitmixcoin.io
The user has told us to deposit to other address via email, for security reasons we wont reveal this address.
We asked the user to connect and verify it.