Quote from: maen975 on June 22, 2018, 11:08:11 PM

Quote from: CEX on June 22, 2018, 08:45:20 AM

Quote from: maen975 on June 21, 2018, 03:07:52 PM

Quote from: CEX on June 21, 2018, 11:21:22 AM

Quote from: maen975 on June 20, 2018, 05:28:48 PM

Hello, everybody,
I a have a verified account with CEX.io site, I used to deposit fiat money, trade and withdrawal cryptocurrency through it, after more than 4 months approximately they open a ticket in support center asking me to verify my account activities ( considering that I already verified my account since the beginning ), they asked me to provide screenshot showing my activities on my other accounts on other platforms (such as kraken and binance) , they asked me to provide all records for deposit, trade and withdrawal at those accounts in addition to copy of my credit card and card statement showing all transactions.
Actually I was surprised for that strange request but I provided all requested documents (considering that I already verified my account long time ago), however they came back to ask me again to provide another screenshot and other document tilling the reason is to verify my account activities..!!, My question is any one faced this issue with CEX.io or with another trading sites..?!!
are those requests are normal..?!!
and one more question please, do some one try to withdrawal fiat money from CEX.io with no problem?!!, because I read many issues about CEX.io specially regarding fiat money withdrawal.

Thank you all

Dear maen975,
Thank you for sharing your concern with Bitcointalk community.

As per your post, your CEX.IO account is being checked in accordance with Anti-Money Laundering and Know Your Customer policies (hereinafter - AML/KYC).

Our platform is working in accordance with strict security rules, that is why we have certain procedures that are designed to ensure compliance with high international standards and policies. Our Compliance Department needs to confirm the source of your funds, understand the nature of your relations with CEX.IO and main crypto funds usage scenarios. AML/KYC check is a regular process for any active user on our platform.

Provided that cryptocurrency is an autonomous and mostly unregulated worldwide payment system, it can be used for laundering money or any other illegal purposes. Hence, both international and local regulations require CEX.IO to implement effective internal procedures and mechanisms in order to prevent any kind of financial activities, which may break the regulations, and to protect our users from any kind of suspicious activity by inappropriate illegal actions performers. Thus, the main purpose is to provide the safe trading environment for our users. Your cooperation regarding AML/KYC check is highly appreciated.

As for fiat withdrawals from CEX.IO, regretfully, we had some issue on this matter at Winter. Please check the following Blog article for more information: https://blog.cex.io/news/gbp_usd-16971 However, let me assure you that now the situation is changed and almost all fiat deposit and withdrawal options are running smoothly.

There are a lot of ways you may use to withdraw your funds: card withdrawals (USD, EUR, GBP, RUB), SWIFT (EUR, GBP) or SEPA (EUR) transfers, Crypto Capital (USD, EUR, GBP) bank transfer. You can find all the options at our Limits and Commisions page: https://cex.io/finance/limits-commissions#/direction/withdrawal

Please note, that some options are restricted to certain countries due to legal reasons, the list of such countries may be found under the withdrawals table at the above-mentioned page. Regretfully, USD SWIFT withdrawals are suspended due to an overload of our wire transfers payment provider. As soon as we ensure that we can provide our users with the stable service, we will enable USD wire withdrawal back.

Current fiat withdrawals timelines are:
- up to 3 days for card withdrawals;
- up to 14 days for SWIFT (GBP only), SEPA and Crypto Capital transfer.

We would be happy to assist you on any other matters or answer any your questions regarding CEX.IO. Please send us your user ID so we can check your account in our system.

Looking forward to your reply.

Dear CEX.io agent,

Thank you for your Kind reply.
please be informed that all requested data was summited, and still the files attached to Request #757099, and I don't know why is requested again.

thank you for cooperation

ID: up114207153

Regards

Dear maen975,
Thank you for providing your CEX.IO user ID and support ticket number.

We have contacted Compliance department in order to speed-up your account audit. A Compliance officer will answer your additional queries in the ticket. Please standby.

Let us know if any further questions arise.

Dear CEX.io agent,
thank you for your kind reply,
Actually, I have an verified account tier 3 with Kraken as per same AML/KYC procedure, but I was not been asked to provide such requested reports.
in addition to some information requested by you from another trading sites is clearly mentioned not to share with third party, could you explain please?

Dear maen975,
Thank you for your post.

As we have mentioned, our Compliance Officers has a right to require additional documents in order to assure that both Fiat currency and cryptocurrency deposited to the account belong to the User and derived from legal sources.

We would like to note that the process is absolutely voluntary and you have the right to refuse to provide Compliance department with the requested information. Although in this case, account limitations may apply.

Please be assured that we have implemented technical and organizational security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction.

Thank you for understanding.