Quote from: timerland on June 21, 2018, 08:44:08 PM

I don't get it though. Cex, OP said that he already provided all of this required information in the past. Otherwise, he wouldn't be a verified account. Why are you guys requesting him to send over his docs again?

Also, what purpose is it going to achieve looking into his other exchange accounts? Surely he has the right to privacy to his dealings on other, completely unrelated platforms? Why do you guys need that info?

@OP I would still suggest not to trust the speed of cex fiat withdrawals. Don't expect it to be instant. Even though officially all issues are resolved, you never know what's going to happen in your case considering their history.

Dear timerland,
Thank you for your post.

Unfortunately, we can not discuss AML/KYC investigation of our customer with third persons, but we would be glad to provide you with general information.

Please be informed that according to our AML\KYC Policy, CEX.IO reserves the right to request up-to-date documents from the Users, even though they have passed identity verification in the past. You can find a full version of our AML\KYC Policy by the following link:
https://cex.io/aml-kyc

AML/KYC investigation is a standard procedure, that is required to ensure compliance with high international standards and policies. Our Compliance Officers has a right to require additional documents to prevent and mitigate possible risks of CEX.IO being involved in any kind of illegal activity. Because of that, it is possible that Compliance team may request User to confirm the source of funds in order to understand nature of relations with CEX.IO and main crypto funds usage scenarios.

Please let us know in case you still have questions regarding our platform.