the one and only luck you will have with this site is when you will leave the exchange and go to some good exchange that offers a fine service even if it costs you your kyc.
learned this from many bad past experiences. stay away from cryptopia.
Cryptopia is definitely one of the lesser ranked altcoin exchanges you can access, however their CEO has just started using youtube as means of communicating for the platform, and hopefully this indicates a lot more effort in listening to users, and making cryptopia a professional platform for traders rather than the current NSFW-ridden chat, mostly spurred on by moderators.
I am minimizing my exposure to cryptopia, but will be unlikely to remove it from my bot entirely, unless current state worsens.
And that itself indicates how bad the exchange is on the basis of solving out bugs and making basic exchange possible.
Its like the site is been run by a bunch of teenagers who just know basics of developing and so the have made something like an exchange but are failing to maintain it.
There are other sites that run much better and so the ceo himself doesnt have to come out and expect people to like the site just because the head of operations is coming out and contacting people.