This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.
So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.
If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.
Hi Cryptoteng. Please let us know in the ticket where you feel the error is and we'll be sure to address it. The other option would be to let me know your ticket number, or your friend's ticket number and I'll have a look into this for them. Thanks.
Please stop pretending. Our informant is being denied any kind of refund and/or compensation, even after contacting the legal departemnt after the initial contact with your pretense of a support. Kraken simply ignores answering the follow up emails. LOL, this is turning kind of funny Septimus.
And the issue is clear. Open positions were not closed even though Kraken's OHLC clearly shows those positions limits were clearly passed. The support claims no trades took place, so no closing of positions.... This means you display false OHLC data. And the same type of problem was reported several times over the past year. We even had contact about this issue here in the forum.
Now you claim, that the peaks are real. Maybe you can answer this general questions then. So, if this should be true, don't you agree that our buddies open positions should be closed when they were in the peak and opened before the peak?
And why does the Kraken support then tell that no trades took place in first place?
This is all very very weird. Don't you think?