Quote from: TryNinja on June 29, 2018, 04:48:21 PM

Quote from: Lindseynature on June 29, 2018, 03:37:39 PM

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They don't have a 24/7 support yet. But usually, they answer in 1-2 days.

Just keep extending your session if needed and you will be fine.
Edit: On a side note, I just saw that they increased the session default time to 7 days. So you will most likely not have to extend it.

This is what probably happened:

Quote from: ChipMixer on May 11, 2018, 01:12:23 PM

Sorry about that. Our bitcoind got stuck. Please check again - it should be solved already.

Quote from: Thirdspace on May 11, 2018, 09:08:18 AM

the last time (in January) when the same thing happened, he came to forum and fixed it in less than a day

I confirm - this is the same issue as in January. We will need to investigate this more.

Thank you Ninja that's very comforting, glad to see people around taking their time to help a stranger out

One more question, can they really restore my session if i still have the BTC address as addressed below?
SUPPORT

If you need to restore session, please provide your deposit address or used voucher code.