Quote from: snortlax on June 29, 2018, 05:33:53 PM

Thank you everyone for your attention and suggestions. I m sorry for no proof and late reply. i am really busy and have little time to deal with this thats why i was unaware of the format.

@CEX.IO my ID is up111563346.

Proof of the situation:

Here is the MT-103 form of my swift.

And response of their beneficiary. Support asked me to ask my bank for a refund. Their Beneficiary rejected.

I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility. Besides, money is the easiest thing to track in the world unless there is shady things going on. while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes.

"If" they really have an office in UK,london I will have my aunt who is a London resident and British citizen issue a fraud complaint to the British police department.

Dear snortlax,

Thank you for the information provided.

We completely understand your frustration on this matter.

Let me emphasize that CEX.IO is fully registered legal company. It is absolutely excluded that we are trying to scam you. Your money won't be lost in any case. All our users always receive their funds. And the resolution of this issue is the matter of time.

Please rest assured that we spare no effort to resolve it as soon as possible. We are in close contact with our financial partner and do our best to speed up the process of investigation. We have made several inquiries about the issue and currently we are expecting the resolution from their side. If only everything depended on us, we would have fixed this much sooner.

Our Finance Team will inform you immediately once there is an update.

Please accept our apologies for all the inconveniences the issue might have caused you.