Quote from: DNotes on June 30, 2018, 01:07:13 PM

Quote from: wiser on June 29, 2018, 09:20:16 PM

Quote from: doctorlw1 on June 29, 2018, 05:28:47 PM

Mercatox is shady. No bad experiences with them myself as I have avoided them based on the experiences of others but mercatox has a long history of shady practices that are well documented especially when the price of XRB (now Nano) climbed exponentially in December. People had their coins locked up for months on there. I would not be surprised at all if what you are noticing is very real. I would also advise not using mercatox moving forward.

I'm bummed to hear that. I really hope that it can all be explained by scaling up and other technical issues, but I hear you. I'll keep watching as long as I'm trading there. It still has the best volume for BTC/NOTE. However, I have found that with patience I can buy DNotes a lot cheaper on Stocks.exchange. I'm trading on both.

My verification on Mercatox is pending so I can only withdraw 0.5 BTC every 24 hours, but other than that, I have had no issue with withdrawing either BTC or NOTE. Right now BTC wallet is in maintenance.

We have always believed trust will play a major role in digital currency mass adoption. This is part of the reason we created the DNotesVault and ask users not to store your coins on exchanges if you are not actively trading them.

You can search any exchange and add the word scam to it and find hundreds of scam accusations and problems reported, even the most clearly legitimate ones like coinbase. Not to undermine anyone's real experiences and issues, there are real problems and we intend to help alleviate those issues. I'm sure many of you who have been around for a while can attest, we could fill the forum with stories. For now, all we can do is work with what we got while working toward something better.

All of that is true - even Coinbase has been accused of scamming customers, and I think they're honestly trying to do things the right way. Of course, valid complaints are common in almost every industry, since no company every gets things right 100% of the time. Perfection is a goal that always remains just outside our reach. So, it's no surprise to see crypto exchanges making mistakes. And, given the present maturity level of the industry, scams shouldn't surprise anyone either. Heck, the internet has been around for decades, and there are still website scams out there.

The real problem is that so few of these exchanges have demonstrated a plan or ability to properly handle legitimate customer concerns. Sure, I can call Coinbase to talk about problems - NOW. But it took them time to ramp up their customer service and add some of those response options, and that delay can lock in some people's negative perceptions. A little more foresight would have helped to avoid some of that ill will.

Fortunately, DNotes Global is doing everything with a well-conceived strategy in mind. Can anyone here imagine a DNotes exchange where you would have to wait a week to get a question answered? Can you even begin to imagine a DNotes exchange where your funds were in limbo and your concerns were left unaddressed for days while the team prioritized new user signups rather than securing your holdings?

Not a chance.