Quote from: TFIL on June 29, 2018, 06:22:11 PM

Would it not make sense to allow more people to recover accounts?

I understand that this takes time and there is a lot of people wanting their accounts recovered but thats why there should be more staff able to do it. How about allowing all global moderators to do it?

It would make sense, yes, but for some reason this isn't happening. The only reason I can think of is theymos doesn't trust anyone else to do it. Not sure why, but if theymos or cyrus aren't going to do it then they should either give someone limited access to restore them or find someone else to do it. Theymos did once mention the possibility of hiring someone externally to run the forum (quote below) but not really sure how that would be any better than having an existing staff member do it, but the rate they are getting recovered (or more pertinently not being recovered) has been a huge problem for some time. If theymos isn't going to give access to someone to help restore them then at the moment then it looks like they're just not going to get restored any time soon.

Quote from: theymos on December 29, 2017, 05:48:55 AM

Quote from: Panthers52 on December 29, 2017, 04:44:58 AM

It seems that income skyrocketed in 2017, but mod payments did not keep up. My understanding is that mod payments should be 25% of income. What happened?

I posted an estimate like that a long time ago, but it was an estimate as of that time, not a guaranteed amount. The mod payments algorithm has never taken forum income into account whatsoever, and you can see that in 2015 and 2016 it was much higher than 25%.

The increased-value reserve and massive 2017 income (which may well have been just a weird temporary trend) came pretty suddenly. I'm not sure yet how best to handle it. I've been thinking of maybe allocating some of the money toward creating a registered non-profit which would have a similar mission as the forum, but would focus more on things like free-speech legal battles and the development of true decentralized forum software. I also need to figure out ways of delegating more, since I am absolutely swamped as things are right now. Perhaps I could hire someone with a business degree or something who can act more like a proper CEO. Suggestions publicly or via PM are welcome, but please focus more on structural improvements rather than lists of things to throw money at. This has already been the case to a large extent, but especially now, the limiting factor is mostly time/people/skill/trust rather than money.

Quote from: lukeburchill on June 30, 2018, 12:19:23 PM

I think what Vod said is true:

Quote from: Vod on June 22, 2018, 12:45:08 PM

Here is what I don't understand.... Theymos is intelligent when it comes to programming. He could easily create a type of account that had limited moderator abilities - specifically the security rights to unlock an account. A trusted user (like me) could spend some time to review signed messages and restore accounts, reducing workload.
I guess he just does not prioritize account recovery. I understand his reasoning, since losing your account is, in most cases, your fault.

I see many members waiting for their account recovery because hacked or any reason with sending the proof (SignMessage) but what I see almost all don't get a definite answer.

they only have patience and hope

They don't have to be a priority, but it seems like they're not even being put on the 'to-do list'. Users aren't really getting any responses at all regarding their accounts from what I gather.

Quote from: hugeblack on July 02, 2018, 10:56:15 AM

I do not think that recovering accounts merely is signing a message and then verifying that message but requires user verification. "More investigations to verify the user."
These investigations require more time to verify that you are the actual user of that account and have not sold it and attempted to recover it.
Also, the rank and importance of your account play a role in determining the time required to recover it since the overall error returns to you in protecting your account.

They will require more work than just verifying a signed message, but I don't think most of them are even getting looked into or having their messages verified in the first place. Some cases are almost certainly open and shut and they've provided several signed messages with plenty of other evidence, but if they still don't meet the standards or something looks suspect they should probably be told about it. All they're going to do otherwise is keep bumping their threads or PMing the mods about it wasting everybody's time in the process.