Quote from: bitbook.biz on December 26, 2013, 08:45:27 PM

Quote from: bitwager on December 25, 2013, 03:28:45 AM

Quote from: bitbook.biz on December 19, 2013, 08:05:18 PM

Quote from: PharaohUB on December 19, 2013, 07:40:50 PM

Sorry if this has been brought up before. But are you aware that your software only prompts you to refresh for updated odds if the odds move in your favor?

I've been playing at your book for a few months. And in the 500 or so times that the odds were updated and I had to refresh... 100% of the time the odds moved against me. They have never ever once moved in my favor. Are you aware of this glitch?

Hey PharaohUB, this is actually the expected behavior on the site. When a user enters a bet we try to minimize the percentage that we have to reject their request. We have a couple checks on each bet request to ensure that we can responsibly accept it. If the user is requesting odds better than the current odds then that triggers a red flag.

We've actually been recently working on a new step to minimize the amount of time that this flag is hit. We've built an auto-refresher that will update the odds every minute without refreshing the whole page. We've been testing it in the live section (you can see it during games), and are planning to move it into the main section soon.

Let me start off by saying I think you're doing a great job running bitbook and your customer support seems very good.

This odds change situation is very bothersome. To me, it is a dishonest business practice. I understand you trying to justify it as avoiding the inconvenience of rejecting a bet and forcing a refresh, but I think I speak for the majority when I say I'd rather refresh and get better odds. Taking an edge when it is in your favor and rejecting it when it is not, unbeknownst to the user, isn't much different from secretly stealing funds.

You seem like you care a lot about customer service and you are running the site with financial responsibility, which is great to see. In this industry, gaining the trust and confidence of your customers is paramount. I hope you will be open-minded on this issue and see that 100% transparency and a fair set of rules are extremely important. This is not meant to be a personal attack or bitbook bashing. I just want to bring this issue to light further because I feel it is so important.

Hey bitwager, thanks for the thoughtful message. We're glad you're enjoying BitBook and appreciate your feedback.

As you've mentioned, our system was set up so that each time a wager is placed it checks "can this be accepted". If no red flags are hit, then it is accepted. This is what happens the vast majority of the time, and we have worked to keep this percentage high. We can see where you are coming from, and we will look further into this in the coming week. As you may have noticed we have added automatic refreshing of the odds every minute, to help keep users with current odds, even if their browser is open for a long time. We have found that this has helped minimize occurrences of users requesting old odds, but we can discuss a more explicit check for this situation.

Any update on this?

Would be nice to have an option "always accept better lines"