My 2 emails to amazon.com but no reply:

I am a buyer/customer at Amazon.com for past 4 years. Around 3 years back, I purchased sandals from amazon but the sandals (left and right) broke completely in 2 minutes after I started walking. I ignored it since it was Rs 350 sandals. In July 2017, I purchased Rs 850 sandals from amazon but after 6 months there were cracks on the sole. The original price for the sandals in some Rs 2000. So I sent a email to the seller saying "there should not be cracks in Rs 2000 sandals in 6 months but no reply from the seller. I am using the sandals hoping that they will work for 6 to 10 months more. I did not complain/write to amazon about these issues.

I have spoken to middle class people and I have seen the fear in them when they say "if I buy online I may get scammed or bad products and I will lose my money". If I am correct Amazon.in suffered $2 billion loss in year 2017. Now I have written to amazon.in regarding "I purchased and received a chair on April 02, 2018, from amazon seller "Eros General Agencies Pvt. Ltd" but the chair broke in 2 months from normal use when the warranty is for 3 months. I should get a new chair or refund without any question or delay. I spoke to the seller on phone 2 times but they are not accepting their mistake that it is "manufacturing defect".

It took some 6 days for the seller/Eros General Agencies to send the chair to my home. I have been ignoring my bad experiences with amazon.in sellers and I am giving 5 stars rating to amazon.com for past 2 years when I am on the internet. So I expect amazon.in to help me with this broken chair issue. This chair cost me close to Rs 1400.

I am also a internet poster. If I do not get a new chair or refund, I will have to post my bad experiences with products purchased from amazon.com. I cannot mislead people when some amazon seller says "the chair broke in 2 months. It is your fault, you have to spend money to repair the chair"