But that is not the point - the point was that a pool that has 2.5PH/s speed and is charging a minimum of 3% fee should provide a good and timely customer support.
I had a question above, that remained unanswered, so I will forward it to the pool email, so let's see if it get answered in a timely manner.
It's a point that no one else has agreed with so far.

I don't believe there is a contract somewhere that says for 3% you guaranteed to get a response to password problems within a certain period of time. In fact, I don't think there's a contract anywhere that guarantees anything. Such is the nature of mining pools.
M
You sound like a person, who if given the power to decide if the pool should get a quicker and better customer support service would decide against it.
The fact is that the pool has a very big profit margin and could afford such a thing.
Btw do you have an answer to my question posted earlier:
https://bitcointalk.org/index.php?topic=49417.msg4145862#msg4145862