To be honest, dev team members are not very active in this thread, but you can contact with them in any moment via Telegram:
https://t.me/farmatrustI think that admins are active there 24/7

They are very professional, so don't worry, im sure your issue will be resolved quick.
They should hire some SMM or community manager. I understand that the team should develop the project, not chat in messengers but community communication is very important
We are around, oddly enough I used to get emails on this topic, but its not being sent out.
Will retag the mail function to see if that helps.
Dev team is working close to 24/7 on getting the product ready for various clients, so we rather have them focus on that, then chat around
