EDIT: Heavily modified due to being written after a 9 hour car drive in bad traffic.
I preferred the first version. When people are pushy and unappreciative, they should be treated accordingly.
There was a lot of passive aggressive language in the first version, which was not justified. A side-effect of getting out of the car after a 9 hour drive and looking at the forum & emails less than 10 minutes after pulling in the driveway. I got two emails over the holidays from people who really deserved to be publicly ridiculed for how absurd their demands/requests were, and some of that frustration leaked into the post. My post was more intended to be informational rather than a direct response.