BTC Guild has no support staff for one simple reason: I do not trust ANYBODY with ANY access to account information.
This could be dangerous if the NSA (or other three letter agencies) decides to make you disappear.
Or driving for 9 hours puts him over the hedge.

eleuthria, I think if anyone was giving me lip via email, they'd find their account permanently frozen.
Don't just stop at freezing the account. You might as well steal any BTC that are not withdrawn. Also send some threatening emails to the account owner.
It's good you are just a random voice that no one listens to

so your saying its ok for eleuthrea to get threatening emails(yes he does get some for no good reason) . but not ok for him to say go else ware your not wanted.. sorry your in the real world now co's can choose who and who not to serve to. for example Microsoft and Playstation if you get your account banned and have a balance do you get refunded?

... the answer is NO.
example
http://psx-scene.com/forums/f177/refund-balance-psn-wallet-81518/ But did anyone even say anything about stealing account bal's before you... NOPE
and this is my last post on the subject