Quote from: ibrahim4com2 on July 10, 2018, 05:33:49 PM

Thank you for your reply. I would like to mention that Cex.io asked me to provide them with MT-103 document
in order to do their investigation and adds the amount to my balance. For who dont know what is the MT-103 form,
it' s an international document that you get from your bank and it shows all details about the transaction
including all information about the sender and the beneficiary. I can't understand that we live in 2018.
it is unacceptable to spend more than 47 days looking for a transaction that you have all the details about.
However, I understand that as you said it's a complicated process but what i don't understand that you don't
want to give me a deadline. That means you don't have any rules about managing this process. Besides,
as i told you before no one would wait to unlimited time. I really, appreciate your reply and i am looking forward to your reply.

Dear ibrahim4com2,
Thank you for your reply.

As we stated before, the investigation process involves a third party - our payment provider, that is why we can't give you an estimated resolving time. A lot of things do not depend on our company in this case. We understand that it might be frustration, but we kindly ask you for understanding and patience on this matter. We are doing our best in order to speed-up your case solving and manage the situation to a satisfying end.

Please reply to this post in case you have any other concerns or queries.