Hi CryptoTeng,
Your support request is currently still being handled by our specialized team. In the meantime, please note that any further communication and/or updates from us will be through your original ticket.
You know what the fault is (at least according to previous info), and your "specialized team" still needs this long to give an adequate answer? Your surely taking your time. Just raises more doubts about Kraken taking this issue serious.
Furthermore, the general questions in the previous posts which are not case specific remain unanswered.