I would have preferred something honest like this

"Hey guys, after all is said and done... due to the delays of avalon chips and the paid assembly workers, facility, etc... Here are the options available:

1) Full Refund of chips at today's BTC with NO Refunds of Hosting/Assembly/Shipping as these were spent on the above due to the delays.

2) Ship your completed miners when the chips arrive. 

I know this is not optimal, but at here is an honest/open communication" Date: September 11, 2013, 10:11:14 AM

Update:

...we have chosen to lock the rate to that of Sept. 11th, the day we announced we would be accepting assembly refund requests, in order to attempt to help ease the BTC losses of our customers. The exchange rate will be $126.61 per BTC, based on the price history of Coinbase.