Quote from: SimonJones on July 16, 2018, 05:33:34 AM

Can Coinsecure just not accept documents we send after June 30 saying they said so? They did not even communicate by phone or mail - just email. Are we supposed to keep a check on them or is it their responsibility to try to contact us and receive a response from us after losing our money? They are negligent and lose our money and now they are being so strict. This should be illegal. Can they not make any exceptions even if it's just 3 days late? Indian mail takes time anyway.

And what kind of backward tech company accepts only paper documents and nothing else?

EMAIL FROM COINSECURE
"Your documents were received on 3rd July. We are sorry to inform you that we couldn't process your claim documents as it was clearly stated in the Agreement, Website and earlier communications that We will not entertain any claims received after June 30, 2018 and we shall have no liability towards any users who try to submit claims after the said date.
Warm Regards,
Anshul Vasisht
Team Coinsecure"

I would like to see how this stance of theirs holds up in a court of law. The fact that they say "we shall have no liability" does not absolve them at all. If it were so easy, most companies would be liability free.