Quote from: EvgenyV on July 16, 2018, 01:06:55 PM

Quote from: CEX on July 16, 2018, 11:04:03 AM

Quote from: EvgenyV on July 15, 2018, 11:46:07 AM

Hello!
My ticket is 773685.
I made BTC withdrawal. But it stuck in pending status for 4 hours without BTC blockchain
TxId. Support engineer wrote that I have to wait patiently.
How much time I have to wait for my BTC to withdraw?
On status.cex.io theres no info about crypto withdrawal delays. What has happened with my
transaction???

Dear EvgenyV,

Thank you for your post.

As we can see our Tech department has already resolved the issue and the transaction has been restored.

Kindly be informed that BTC transactions were unstable at that time and our Status page was updated on this matter, but a bit later, as it took some time to identify the issue.

Thank you for your understanding and patience.

Thank you for your answer I appreciate it.
It finally took 25 hours for transaction to proccess.
Hope you refresh status.cex.io page in a timely manner.

Dear EvgenyV,

Please except our apologies for such a delay in processing of your transaction.

We take every comment and feedback very seriously. And we are doing our best to inform about any updates on the status in a timely manner. However, it may take some time to identify the issue. But as soon as it's done, we work hard on fixing.

Besides, our users can also subscribe to the updates and be informed about the latest news: https://status.cex.io/

Should you need any further assistance, please feel free to contact our Customer Support team via the next channels:
https://support.cex.io/hc/en-us/requests/new - Help Centre
https://www.facebook.com/CEX.IO - Facebook
https://twitter.com/cex_io - Twitter

We are happy to assist you 24/7.