Quote from: opentoe on December 31, 2013, 06:48:42 AM

Quote from: Phoenix1969 on December 31, 2013, 06:29:02 AM

Quote from: opentoe on December 31, 2013, 06:17:22 AM

Quote from: Phoenix1969 on December 30, 2013, 09:19:05 PM

Quote from: CYPER on December 30, 2013, 09:16:16 PM

Quote from: Phoenix1969 on December 30, 2013, 09:11:12 PM

Quote from: CYPER on December 30, 2013, 09:05:32 PM

Quote from: r1senfa17h on December 30, 2013, 08:45:13 PM

Status update for the refund on one of my three Neptunes:

12/29 - 11:06pm ET: Sent email to sales@kncminer.com asking for refund
12/29 - 11:06pm ET: Automated response confirming my request was received
12/30 - 8:37AM ET: Kurt from KnC tells me that my order has been canceled as requested and he asks for my wire transfer info
12/30 - 8:49AM ET: I respond to Kurt's request with my info and inquire about whether I can be refunded in the equivalent amount of bitcoin instead
12/30 - 9:21AM ET: Kurt responds to confirm that the refund has been initiated to my bank account and that they do not offer refunds in bitcoin

I have no idea if/when the next sale for Jupiters may be, but it looks like the refund process is extremely quick! I'll update once more when I see the money in my bank account.

I sent an email on 26th to get an RMA for 2 damaged coolers and still nothing. It was a reply to an email that said: If you wish to return the damaged cooler then we can provide you with an RMA number and send a replacement.
Also on the 4th December I sent an email to Sam and nothing.

Maybe you are emailing the wrong department?... customerservice@kncminer.com
I get quick responses there.

I have always emailed support@kncminer.com and it always works. They will probably reply after the holidays. I am not in a hurry anyway.

I give that address, because I've been in communication on it all thru the holidays, even at 2am sweden time I got responses... but..your choice.

last response was......Dec 29 19:42 (Sweden time)

Why do you need to be in communication with them all the time? What would you talk to them about?

I was totally eager to share a delicious recipe for biscuits.

I get it. Got to get that brown nosin' in to maybe secure some freebies later on or preferred treatment. My large testicles don't allow me to do that.

Oh shut up, Mr. Phoenix is right.