Quote from: SlushPool official on July 17, 2018, 03:20:03 PM

Quote from: heartlandmining on July 17, 2018, 01:48:54 PM

Quote from: SlushPool official on July 16, 2018, 10:52:07 AM

As FatnSlo mentioned, he got a reply in about 10 hours.

Just like many other miners that contacted us regarding this issue via our only official support channel: https://support.slushpool.com/

Wow. "Many" miners, you say?

Just wondering why it's the miners that are obligated to contact you and tell you that your pool isn't functioning,

... rather than you posting on your site that you detected your pool was not working correctly for your miners and you were already working on a fix to your problem.

That's a difference with a distinction.

The pool was functioning fine, just the rewards for one block were calculated improperly.

If no action from miners is required, no hash rate or coins are in stake and the issue is supposed to be fixed soon, we believe that it is better to not bother the miners. Furthermore, the issue was fixed way before the block has matured.

We have not received a single complaint from our miners regarding the way we handled this situation.

Thank you for your concern though.

So nothing in this thread is viewed as a "complaint". Got it. lol