Quote from: not.you on January 01, 2014, 03:00:24 PM

I had the same issue. I was impatient after a couple days so I bought out the negative and then withdrew the coins I was trying to get out. I put it in the ticket that I had done that and that I wanted to be reimbursed. It took a few days but eventually that is exactly what happened, BitJohn transferred me the BTC I used to buy out the negative.

Since the new website they have had some serious usage issues but I have always found that their support provides satisfactory solutions. Their support takes a bit longer now than it used to but in the end they have always come through which is more than I can say about basically any other exchange.

I envy you very much！！ Grin

I hope that I can have the same good luck！！
But now,I am still waiting for their solution.