Quote from: khaledriad on July 20, 2018, 05:09:42 PM

here is my story with Poloniex
i have 5 btc on my account i give them all info txid and from where i deposit they locked my account for no reason i need any one can help me
i feel i lose my hole life what i do please its to much money
https://imgur.com/oiWxRZU
https://imgur.com/6PvkoVM

I feel sorry for you man! Did you try to submit an identity which was fake before? What is the source of your 5 BTC? Were the lying in your account over time or deposited them one time? The question that matters is: Do you belong to one of those countries where they don't offer services?

The explanation they provided is not sufficient and at this point, you should be able to file an online complaint or something.

Quote from: mdayonliner on July 20, 2018, 05:37:27 PM

Quote from: khaledriad on July 20, 2018, 05:09:42 PM

https://imgur.com/6PvkoVM

Seems like permanent block which leads me a question - who own these 5BTC now? It's certainly not their (Poloniex) money so they can not keep it either.

Currently, it is stored in their hot/cold wallets so it's safe to assume money belongs to them. They aren't going to donate it to a charity if the case is not resolved anyway!