Quote from: EABEAB on January 03, 2014, 04:02:53 PM

Quote from: urwhatuknow on January 03, 2014, 03:55:35 PM

Quote from: EABEAB on January 03, 2014, 02:11:33 PM

Quote from: EABEAB on January 02, 2014, 09:33:10 PM

Quote from: romantic1 on October 16, 2013, 12:54:40 AM

You should enable "cancel withdrawing (wire)" when it is still processing. Many sites can do that. Thanks.

Yes this would be a nice feature,
To be able to cancel a withdrawal on second thought.

Has screwed me a couple of times making too haste of a decision.

A Live Chat Support would be even better,
or even a "Cancel Withdrawal" button.

Quote from: steelboy on January 03, 2014, 10:47:02 AM

Hi

I put some funds into Bitfinex shortly before christmas and am not receiving interest on the money i have lent. I did receive two payments before christmas but nothing since

I emailed support but after the initial response have had nothing. Can someone please get in touch to explain why this might be

Thanks

Yes,

Great Platform, but I'll have to admit that BitFinex does at times seems to be somewhat out of touch with the customers, but it's the holidays, and the same can be said for MtGox, BitStamp and etc., one thing for sure BitFinex .12% is lower which I really appreciate.

Recently I watched a program on CNN regarding China, they pointed out that the reason Alibaba and China sites fair better than Amazon is because they offer live support on Alibaba as it's a standard and expected in China, I would give my right arm to see a BTC Exchange that offered Live Support, the larger Stock Exchanges like TradeKing and Scottrade does, unfortunately they don't trade BTC.

Guess we should be happy for the responses we get in this thread, but there is room for improvement, in the 21st Century Live Support could be handed off between the three of them via laptops or tablets even when they are not in the office, would set them apart from the standard BTC Exchanges.

Actually just the platform itself sets them apart from the standard Btc Outfit, but Live Support would give them that extra juice / edge to put them in that 3rd Place position they are targeting, But it's their Bar-B-Que, they can put whatever type of sauce on it they like, taste good so far, just speaking from a client's perspective.

Additional services like Live Support will end up costing more money.
At Bitfinex we are trying to offer the most competitive rates in the market and even though we will have to higher our fees a little during 2014 we will try our best to stay between 0.15% and 0.10% depending on the traded quantity.
This will mean that we will keep being the most competitive offer on the market.

Have a good day

Giancarlo
Bitfinex Team

Is Cancel WithDrawal anywhere on the horizon ?,
Made a withdrawal right before this rally started
and Man did it ever bite me in the rear-end.

A Cancel WithDrawal would be nice.

Thanks

I'll take a "No Response" as a No,

Thanks