Quote from: Lovelybittycoin on July 28, 2018, 09:49:10 PM

Quote from: Polina_ChangeNOW on July 28, 2018, 09:41:58 PM

Quote from: Lovelybittycoin on July 28, 2018, 09:05:06 PM

Quote from: Polina_ChangeNOW on July 28, 2018, 08:34:36 PM

Our company respects and operates in full compliance with the laws of the country we are registered in and international AML (anti-money laundering)/KYC (know your customer) directives and market security standards. We are always willing to support our customers and solve any problems of theirs that might arise. Since your transaction had been marked suspicious by our automated security system, you need to pass the KYC procedure. By providing a fake ID you have made the verification process significantly more complicated. Once you're ready for a video call with us, we'll be happy to finish your exchange. Until then, your funds are safe in the cold storage. We can't do anything else until you pass KYC.

No offence, but I think you are a scam. What happens to the funds if the OP refuses the video call? Do you keep it? Have you reported his "suspicious" activities to your regulatory body? No wait, there isn't one because you are operating illegally without a license in Russia.

You claim his transaction is suspicious. Why is this? Is it suspicious because it is a relatively large amount for a setup like yours? What exactly flagged it as suspicious. Enlighten us please, otherwise you are keeping funds that aren't yours and the right word to describe it is stealing.

I'll have to correct you.
We follow the international law, in this case, AML/KYC directives followed by all legitimate exchange services.
If the OP keeps refusing the video call, his funds will eventually be released, provided no authorities and/or individuals claim them as stolen first.

We can't make our suspicious transaction criteria public because there will certainly be people who will try to abuse them. The reason why we had to detain the OP's funds is described in my previous posts.

International law requires that you report the OP to the relevant authorities if you suspect he is laundering money. That is what a honest outfit would do, not appropriate the coins to yourselves.

So no, you are not operating under international law, but your own made up version of international KYC and AML laws.

Unfortunately, we can't disclose the details of the investigation, so I can only reiterate that as soon as the OP will start cooperating with regards to passing KYC, his case will be successfully resolved.
As of now, since the OP is not willing to cooperate and provide all the necessary information, the KYC precedure can't be complete.