Quote from: swiftshoot on January 05, 2014, 06:23:08 AM

Quote from: Biomech on January 04, 2014, 08:33:53 PM

But yes, AMT are VAR's, not base level manufacturers.

They are not VARs yet until hundreds of equipment has been delivered to paying clients.

Point taken. I suppose I should have said they are attempting to be VAR's

I'm trying to be neutral here. They've been nice to me, and I have personal reasons why I'd like them to succeed, but they also have some serious problems to overcome. I think they are trying, and I think they will likely succeed. Give 'em some space to breathe.

If I'm to be totally objective, they were a week late shipping to me. But they gave me the damn thing, so I can't bitch about that. If I had paid for it, I'd be a bit upset, but still, a week is not so bad. I don't think they are trying to do any harm, and I think they are trying very hard to be a good company. I also think they lack experience in customer service that they thought technical skill would overcome. It rarely works that way, which they are quickly discovering. But all new businessmen run into walls. It's the nature of the beast. This is off of memory, so it could be off a bit, but I seem to recall that 80 percent of all new businesses fail in their first year. I can just about guarantee that 100 percent of those failures didn't intend to fail.

These guys have reacted in a less than stellar fashion to a lot of people on these fora pulling out the pitchforks before they had any reason to. I've been a forum rat/ BBSer since (computerwise) the dawn of time. This is one of the most contentious and often downright vicious places I've ever been. It's also home to some incredibly smart people, which makes the noise worth it. I know for certain that the AMT boys did not expect the level of hostility that they got.

This does not excuse them reacting in kind, but it does make it more understandable. They have said, both publicly and to me in private, that they are trying to hire people who are more professional on the CS side of things. I think they will do so. I think they need to do so actually ahead of just about everything else, because a lot of the hostility would be put to rest by somebody regularly communicating, and being straight up about any delays or issues that come down the pipe.

One thing that has been noted ad nauseam that they should have addressed has been ASIC availability, both Bitfury and Coincraft. They should have talked about it. I think they'll handle it, but if you don't SEE it, you get antsy. I understand this. I'm not sure they did. I'm sure they do now, they just ain't sure how to handle it. PR is often maligned, but it's vital to a business.